1. Products and Prices

The sale of mobile phones and products presented on this site is limited to existing stock.
We reserve the right to alter the conditions of the commercial sale of mobile phones and the products presented.
The prices mentioned include VAT at the current rate, unless stated otherwise.

2. Purchase Order

Orders on the site are limited to 2 units per Taxpayer Number.

3. Order delivery
Only those orders with delivery addresses in mainland Portugal or in the Autonomous Regions of Madeira and the Azores will be accepted.

Orders for delivery to post office boxes or similar will not be accepted.

Orders should be delivered within 3 business days after the date that the order is received, unless a stock shortage occurs.

Orders will be delivered by the ctt expresso in a maximum timeframe of 5 business days, unless there are stock shortages. If the client is not present at the delivery address, the order will remain at the ctt office close to the indicated address for 3 business days. At the end of this time, the order will be returned to UZO.

The Client will not be responsible for the order shipment cost.

Delivery Schedule:
Monday thru Friday – From 9:00AM to 6:00PM
Deliveries are not made on Saturdays, Sundays and Holidays.

4. Payment

The order will be paid for upon delivery, via cheque or cash. The cheques should be made out to ctt.

5. Cancelling the order
At the request of the Client

The Client can request that the order be cancelled as long as it still has not been processed. The Client should call UZO Customer Service, if the order was placed by phone, at 707 96 00 00 from 8:00AM to midnight (paid call).

In this case, the Client should provide the following information:
- Order Number.
- Taxpayer Identification Number.

At the request of TMN

The order can be cancelled when an inconsistency in the personal details presented occurs, or if fraudulent behaviour by the purchaser is observed.

The delivery can also be cancelled if errors in the amounts and/or characteristics of the mobile phones or products are verified, as long as these are the result of  technical problems beyond the control of the company; this is also applicable to refund situations. Whenever these conditions occur, the Client should be duly informed.

6. Returns

Warranty

Mobile phones and accessories always have a Warranty Period that is defined by the manufacturer. This is taken to start from the date of sale and can only be confirmed with the presentation of a Warranty Certificate and/or a Proof of Purchase that are duly completed.

The following conditions are considered to be excluded from the mobile phone warranty:
- mobile phones that have exceed the warranty period defined by the Manufacturer;
- mobile phones that present inappropriate conditions or inadequate use, or incompetent handling;
- mobile phones that are subjected to improper usage or abuse (e.g.: indications of dropping or of exposure to water);
- mobile phones that demonstrate malfunctions that do not fit into those defined by the Manufacturer;
- The client cannot prove the existence of the Warranty.

Factory defect

If there is a “factory defect”, in other words when malfunctions are detected in the mobile phones or products that in principle do not fit into the scope of the respective warranty, the Client should return the phone together with the proof of the receipt of the mobile phone or product within a maximum time frame of 30 consecutive days and should request the exchange.

For more information call 707 96 00 00, between 8:00AM and midnight (paid call). Always request the receipt that proves the shipment of your package.

So that the product can be substituted, the Client should ensure that the packaging of the mobile phone is complete (box, instruction manual, warranty certificate, handset and accessories), it should contain all of the components that constitute it in an "as-new" condition. In the case of the product include an offer, it must also be returned, since otherwise the return will not be accepted and the product will be sent to the client.

Copies of the following documents should be gathered:

- Copy of the sales invoice for the mobile phone;
- Copy of the document proving the receipt of the mobile phone or product;
- Check List  included with the product.

In the absence of any of the elements refered to in the foregoing paragraph, or if any of the components are not found in an "as-new" condition, no refund will be made (price or postage), and the mobile phone or product will be sent back to the Client.

Malfunctions

If your mobile phone is malfunctioning and it is not related to a factory defect (see the foregoing point) you should go to a Technical Assistance Center with your mobile phone/accessory and the respective proof of purchase and/or warranty, or return the object to the address indicated below in accordance with the brand of your mobile phone:

- Alcatel - Remessa Livre nº 1056, EC do Amial • 4200-999 Porto
  Tel: 22 905 94 30
- Motorola - Remessa Livre nº 1, EC de Sintra, 2711-961 Sintra
  Tel: 21 4705100
- Nokia – Remessa Livre nº 400, EC de Palmela, 2951-960 Palmela
  Tel: 21 2139700
- Sagem - Remessa Livre nº 1165, EC da Maia, 4471-960 Maia
  Tel: 22 9408960
- Samsung – Remessa Livre nº 1165, EC do Amial • 4200-999 Porto
  Tel: 22 905 94 30
- Siemens – Remessa Livre nº 7514, EC de Alfragide • 2610-960 Alfragide
  Tel: 21 470 51 00
- Sony Ericsson - AGM Remessa Livre 104, EC de Porto Salvo, 2741-960 Porto Salvo
- Huawei - Remessa Livre 200055861 EC Galiza; R. Vilar, 231, 4050-994 Porto
- LG - Remessa Livre 200056521 EC de Campolide 1070-999 Lisboa
  Tel: 21 371 47 60

Regardless of the reason, the following should be sent with your mobile phone:

- Copy of the sales invoice;
- Check up sheet included with the product.

If you wish to obtain information regarding the Technical Assistance Centres for the Brands that are closest to you, do not hesitate to contact us on the following number 808 96 00 00.

Right to Rescission

In the case of Contractual Rescission, the Client has a timeframe of 14 days counting from the date of receipt of the order, to return to TMN the complete package of the mobile phone (box, instructions manual, warrantee certificate, terminal and accessories), containing all of the components that constitute it, in an excellent state of conservation, along with the following documents:

- the sales invoice;
- the document that proves the receipt of the mobile phone or product;

For more information call 707 96 00 00, from 8:00AM to 12:00AM (paid call). Proof of shipment of your order will always be requested. After receipt of the package at TMN, a cheque will be issued to the Client in the amount corresponding to the mobile phone or Product (Sales Invoice amount). This amount will be reduced by the amount related to calls made on the returned card.
In the absence of any of the components of the item sold, or in the event that any of these are not in an excellent state of conservation, there will be no refund of pricing or of objects, and the product will be returned to the client.In the case of the product include an offer, it must also be returned, since otherwise the return will not be accepted and the product will be sent to the client.

Shipment costs will be born by the Client.

7. Other Information

For any additional clarifications that may be necessary regarding mobile phones, products or services presented in this site, please use the following contact details: Customer Service UZO: 707 96 00 00, from 8:00AM to midnight (paid call).
E-mail address: info@uzo.pt